Welcome to the Behrens Manufacturing Website

Please review the following basic terms that govern your use of, and purchase of, products from our website. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).

GENERAL

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move, or delete portions of, or may add to, our Site from time to time.

CHANGES/CORRECTIONS TO ORDERS:

We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email or call within 30 minutes of placing an order during customer service hours of 8am to 5pm Monday through Friday (CST) and we will do our best to assist you.

DELIVERY

Purchased items will be shipped within 5-7 business days of your order placement. Please contact customer service with any questions regarding delivery or utilize your order tracking information provided.

PRICES, SHIPPING & HANDLING CHARGES

Many of our products are made to order and we typically ship within the U.S. via UPS, FedEx or LTL however, some may be shipped via USPS, typically smaller packages. Rates are calculated through UPS, FedEx or LTL calculator. Please contact customerservice@behrensmfg.com if you have any questions. Note – we are unable to ship to PO Boxes.

If you have a question about the delivery status of your order, please use your order and tracking information or contact customer service by phone or email.

WHOLESALE ACCOUNT SHIPPING

Behrens offers a less than truck load (LTL) program option for our business to business customers to help reduce freight expense on larger shipments. Under this program, Behrens has evaluated and assessed an average cost to ship to your state and will charge that as a percentage to your total order value so that you know the freight charges at the time of order. If the actual charges are different than the percentage charged, Behrens will not change the shipping cost and cover the change to you. We will re-evaluate the lanes on a regular basis and adjust as necessary to keep the program solvent. To qualify for this program there are a few basic requirements. These include but are not limited to:

  • The ship to address must be a business address (non-residential)
  • The ship to address must have regulation height truck dock facilities
  • The Truck dock facility must be able to accept full size/length semi-trucks
  • The dock facility must be able to accept and hold unscheduled deliveries

By selecting this option, you agree that your receiving facility meets the criteria for the LTL program and your freight will be calculated and shipped via the best LTL carrier for your lane. Should Behrens incur additional charges/fees due to your location not meeting these requirements, we will simply remove LTL status and you can ship your items through UPS.

PRODUCT AVAILABILITY

Product availability may change at any time and certain items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, at our discretion, ship products with similar functionality and specifications.

PRODUCT GUARANTEE

Thank you for purchasing a Behrens Manufacturing product.  Producing metalware of quality material and workmanship has been the cornerstone of our founder, Henry Behrens and the Company since 1911. Your complete satisfaction is very important to us. Should you encounter any issues with your purchase, we will be more than happy to replace it. Please contact our Customer Service Department by email at customerservice@behrensmfg.com or call customer service during the hours of 8am-5pm, Monday – Friday CST.

INTERNATIONAL ORDERS

We are currently able to process orders only to the contiguous United States as more areas and countries become available, we will add them to our order policy.

RETURNS

We hope this never happens, but in the event you’re unhappy with one of our products, we will issue a refund for the purchase price of the time (minus the original shipping charge) as long as the product is returned in new, unused and clean condition within 30 days of arriving at your destination. Please repack the product/products in its original packaging and complete the return form and place inside the returned package. The buyer is responsible for all return shipping fees. We will not be able to accept a return or issue a refund for a customized or personalized product.

All returned products must bear the Behrens Manufacturing company packaging and labels. Refunds are applied to your original method of payment. Please allow three to four weeks for the processing of your return. Final sale items are not eligible for return or exchange.

If you need further assistance with your return, please contact our Customer Service Department Monday through Friday 8:00 am – 5:00 pm CST at 800.657.4939 or by e-mail customerservice@behrensmfg.com.

Return Label

Returns After 30 Days

Any returns or issues must be communicated within 30 days, as we are unable to accept returns after 30 days.

Merchandise Purchased at a Retail Store

For returns or exchanges of Behrens products purchased at a retail store, please return it to the store from which it was purchased. Behrens will not accept retail returns or exchanges.

COLOR & FINISH

We have made every effort to display as accurately as possible the colors and finishes of our products that appear on the website. However, as the actual colors and finishes you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color or finish will be accurate.

SITE CONTENTS

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

BEHRENS MANUFACTURING COMMUNICATIONS TO YOU

You agree that Behrens Manufacturing may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Behrens Manufacturing products or services, or for such other purpose(s) as Behrens Manufacturing deems appropriate.

DISCLAIMER: THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT BEHRENS MANUFACTURING SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER

From time to time there may be information on behrensmfg.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your behrensmfg.com purchase you may return it with your invoice by mail. Please see our Return Policy.

INDEMNIFICATION

You agree to defend, indemnify, and hold Behrens Manufacturing harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

MISCELLANEOUS

Unless otherwise specified and except to the extent Behrens Manufacturing products are offered for sale in the contiguous United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Behrens Manufacturing products and services available in the United States and select foreign markets. This Site is controlled and operated by Behrens Manufacturing from its office in Winona, Minnesota. This Agreement shall be construed in accordance with the laws of the State of Minnesota, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Minnesota, County of Hennepin.

TERMINATION

This Agreement is effective unless and until terminated by either you or Behrens Manufacturing. You may terminate this Agreement at any time. Behrens Manufacturing also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Behrens Manufacturing sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Behrens Manufacturing, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

CONTACT US

We value your feedback and are here to assist with any questions, comments or concerns you may have. Please let us know how we can help!

  • Let us know how we can help, and one of us will be back in touch within 24 hours!